Weave — Independent Software Review

Supercharge your practice growth with AI-powered communication tools.

Compliance Transparency Index

Grade: C — Score: 50/100

Best For

• Small to mid-sized dental, optometry, and veterinary practices that want phones, texting, scheduling, payments, and AI in a single platform instead of managing separate vendors.
• Front desk teams that miss calls during busy hours. The AI Receptionist (text) and missed call texting respond automatically to patients who can't get through.
• Multi-location healthcare organizations (DSOs, vision groups, veterinary chains) that need a unified communications platform with Enterprise-level support.
• Practices that want AI-powered call analytics to identify revenue opportunities, coaching needs, and patient sentiment trends.

Not Ideal For

• Non-healthcare businesses. Weave is purpose-built for dental, optometry, veterinary, and medical practices. Its integrations, workflows, and compliance features are healthcare-specific.
• Practices outside the United States and Canada. Weave's service area is limited to North America, and the pricing page is geo-restricted to US-based visitors.
• Teams looking for a standalone AI chatbot or virtual assistant without a bundled phone and payments system. Weave sells a full communications platform, not individual AI tools.

Operational Overview

Pricing Structure

Pro: Starting from $249/month (contact sales for exact pricing)

• VoIP phones
• Appointment reminders and schedule confirmations
• Two-way text messaging (1,000 bulk messages)
• Missed call texting
• Online scheduling
• Digital forms
• Text to Pay, Payments, Buy Now Pay Over Time

Elite: Contact sales

• Everything in Pro
• 3,000 bulk text messages
• Collections list and overdue patients list
• Phone tree, call queue, call analytics
• Team chat and fax
• Reviews and customer profits
• Insurance verification (dental only)
• Eyewear ready notifications (optometry only)

Ultimate: Contact sales

• Everything in Elite
• Up to 16 VoIP phones (free)
• 15,000 bulk text messages
• Weave Call Pop
• ASAP list / waitlist
• Email marketing
• Recall
• Call Intelligence (AI-powered, NEW)
• Practice Analytics (dental only)
• Quarterly one-on-one training
• Vaccine reminders (veterinary only)

Enterprise: Contact sales

• Custom pricing for multi-location healthcare organizations
• Dental service organizations, vision groups, veterinary groups, medical groups

Alternative Consideration

Consider switching to Zocdoc: Zocdoc offers a more focused solution for patient scheduling and reviews.

Frequently Asked Questions

How does Weave's AI Receptionist work for healthcare practices?

Weave offers two AI Receptionist modes. The text-based version (available now, powered by TrueLark) automatically responds to missed calls and inbound texts with AI-driven conversations that can book appointments, answer FAQs, and take payments. The voice-based version handles inbound and outbound calls using agentic AI and is currently on a waitlist. Both are designed to capture revenue from calls that would otherwise go unanswered.

What healthcare verticals does Weave support?

Weave serves dental practices, optometry clinics, veterinary offices, medical practices, plastic surgery centers, physical therapy clinics, and medical spas. The platform includes specialty-specific features like insurance verification (dental), eyewear ready notifications (optometry), and vaccine reminders (veterinary). Enterprise plans support multi-location organizations such as dental service organizations and vision groups.

Is Weave HIPAA compliant?

Yes. Weave has a standard Business Associate Agreement (BAA) as an addendum to its Terms of Service. The platform uses TLS 1.2+ encryption in transit and AES-128-bit encryption at rest. It is hosted on Google Cloud Platform and includes access controls, audit logging, and an incident response plan. Their AI page also states that the platform is SOC 2 compliant.

How much does Weave cost per month?

Weave's pricing starts from $249/month, but per-plan pricing is not publicly listed. You need to contact sales for a quote. There are three main plans (Pro, Elite, Ultimate) and an Enterprise tier for multi-location organizations. Features scale up with each tier. Call Intelligence and email marketing are only available on the Ultimate plan.

What is Weave Call Intelligence?

Call Intelligence is an AI-powered feature available on the Ultimate plan that analyzes call recordings to extract insights. It tracks call sentiment, review sentiment, missed call conversion rates, and top appointment reasons. The data helps practices identify revenue opportunities, improve front desk performance, and understand patient communication patterns.

What practice management systems does Weave integrate with?

Weave integrates with major dental software including Dentrix, Open Dental, and Eaglesoft. For optometry, it connects with eyefinity. Veterinary practices can use ezyVet integration. Additional integrations include PRONETCloud, Booker, and Maximyes. The integrations pull patient data in real-time so Call Pop can display patient details when a call comes in.

Does Weave work outside the United States?

Weave primarily serves the United States and has limited availability in Canada. The pricing and demo pages are geo-restricted to US-based visitors. International practices outside North America cannot currently use the platform.

How does Weave compare to using separate tools for phones, texting, and payments?

Weave replaces multiple standalone tools with a single platform that combines VoIP phones, two-way texting, appointment reminders, online scheduling, digital forms, payment processing (including Text to Pay and Buy Now Pay Over Time), review management, and AI features. The Ultimate plan includes up to 16 VoIP phones free. The trade-off is that pricing starts from $249/month, which is higher than individual tools but consolidates vendor management into one system.