Transforming Contact Centers into Experience Centers
Grade: C — Score: 55/100
VoxAI leverages cutting-edge technology to provide comprehensive contact center solutions, including AI-powered virtual assistants and cloud migration services, ensuring seamless integration and optimal performance.
Our approach to workflow optimization focuses on designing holistic customer experience strategies that enhance loyalty, increase revenue, and boost productivity across the entire contact center ecosystem.
By minimizing risks through extensive experience in complex implementations, VoxAI ensures successful project outcomes that align with business objectives while maintaining budgetary constraints.
Custom Engagement: Quote-based
Consider switching to Genesys: Genesys offers a comprehensive suite of customer experience solutions that compete directly with VoxAI's offerings.
Both are award-winning Genesys partners, but they differ in scope. Voxai is a Genesys-first specialist with ~190 employees, ~100 Genesys certifications, and 1,100+ Genesys-specific projects. TTEC Digital is a Genesys Platinum Partner but also implements Cisco, NICE, Five9, and Salesforce, with 300+ Genesys-dedicated staff and 400+ certifications. Voxai has stronger federal/public sector vertical depth and proprietary products (Cloud CX Dashboard, vCX360). TTEC Digital offers broader multi-platform advisory and global scale.
No. Voxai does not publish pricing for any of its services (cloud migration, managed services, CX consulting) or products (Cloud CX Dashboard, vCX360 Survey). All engagements start with a CX consulting assessment, and pricing is scoped per project. Contact their sales team at info@voxai.com or +972.691.3333 for a quote.
Voxai serves eight primary verticals: government (federal agencies), utilities, healthcare, financial services, retail, transportation, education, and BPO. Their federal vertical is particularly strong. Published case studies reference a major US federal agency, a top-5 international airport, a leading automobile manufacturer, and North America's largest drinking water and sewerage treatment agency.
Voxai supports both Genesys Cloud CX and Amazon Connect. The company is an AWS Select Tier Services Partner and offers Amazon Connect assessment, migration, and optimization. Their Amazon Connect practice integrates AWS AI services including Amazon Lex, Amazon Transcribe, and Amazon Comprehend. However, the majority of Voxai's 1,100+ completed projects and proprietary products are built around the Genesys ecosystem.
Cloud CX Dashboard is a proprietary billing and monitoring platform built specifically for Genesys Cloud CX customers. It uses agentless cloud collectors to auto-detect all service elements, visualize cost and usage trends in real-time maps, and set dynamic alert thresholds. Setup is wizard-based and takes minutes. It is designed for contact center operations teams and finance managers who need visibility into Genesys Cloud CX spending across multiple business units.
Yes. Voxai operates two Network Operations Centers (one federal, one commercial) providing 24/7/365 monitoring, incident resolution, and platform management. Their managed services cover Genesys environments on-premise, cloud, and hybrid. The company reports a 95%+ CSAT rating sustained across 18 years of managed services delivery.
Timeline varies by complexity. A top-5 international airport completed its first phase of Genesys Cloud CX migration in six weeks using Voxai's methodology. Voxai also advertised a 90-day core delivery speed for its vInteract private cloud solution. Larger enterprises with complex IVR flows, multiple integrations, and compliance requirements should expect longer timelines scoped during the CX consulting assessment.
Voxai's vInteract private cloud hosting leverages AWS and Azure Tier 3 data centers certified for SSAE-16, PCI, HIPAA, FedRAMP, and SOC. However, Voxai does not publicly claim its own SOC 2 attestation as a company. Their privacy policy references GDPR and CCPA compliance. Organizations in regulated industries should request specific compliance documentation directly from Voxai during the procurement process.