Quo — Independent Software Review

The best phone system to answer every call.

Compliance Transparency Index

Grade: A — Score: 85/100

Best For

• US and Canadian small businesses that want calls, texts, shared numbers, and customer history in one workspace.
• Service teams that miss inbound calls and want Sona to answer questions, capture leads, take messages, or transfer callers.
• Business and Scale buyers that need automatic call recording, AI summaries, transcripts, CRM logging, and configurable routing.
• Teams using HubSpot, Salesforce, Jobber, Pipedrive, Zoho CRM, Attio, Zapier, Make, ChatGPT, or Claude.

Not Ideal For

• Businesses that need local phone numbers outside the United States and Canada. Quo currently offers only US and Canadian numbers.
• Buyers who require a no-card product trial. Quo requires payment-card details, disables US texting during the trial, and withholds international calling until conversion.
• High-volume AI answering use cases that expect unlimited Sona usage in the seat price. Every plan includes about 10 calls before credit tiers or overages apply.
• Teams that need international call forwarding or reliable receipt of account-verification codes. Forwarding supports only US and Canadian destinations, and many services reject virtual numbers for two-factor authentication.

Operational Overview

Pricing Structure

Starter: $19/user/month or $15/user/month billed annually

• One new or ported local or toll-free number per user
• Calling and messaging to US and Canadian numbers, subject to fair use
• Voicemail transcripts and on-demand call recording
• Quo API plus ChatGPT and Claude MCP connectors
• 1,000 Sona automation credits, equal to about 10 calls

Business: $33/user/month or $23/user/month billed annually

• Everything in Starter
• AI call summaries, transcripts, and action items
• Phone menus, call transfers, group calling, and custom ring orders
• Analytics, reporting, and automatic call recording
• HubSpot and Salesforce integrations, live chat support, and HIPAA eligibility

Scale: $47/user/month or $35/user/month billed annually

• Everything in Business
• AI call tags
• Dedicated onboarding support
• Priority live chat and email support
• Inbound phone support

Sona Automation Credits: Free to $199/month, plus possible overages

• Free tier: 1,000 credits for about 10 calls
• $25 tier: 4,000 credits for about 40 calls
• $49 tier: 10,000 credits for about 100 calls
• $99 tier: 25,000 credits for about 250 calls
• $199 tier: 60,000 credits for about 600 calls
• Published overage rates range from $1.00 to $0.45 per additional call

Messaging And Number Fees: Required and usage-based fees

• $19.50 one-time US carrier registration fee
• $1.50 to $3 monthly US messaging campaign fee
• $15 carrier-registration resubmission fee when applicable
• $5 per month for each additional phone number
• $0.01 per automated outgoing SMS through the API, Zapier, or Make
• International calling and messaging billed separately by destination

Alternative Consideration

Consider switching to Grasshopper: Grasshopper offers similar virtual phone services but may cater more towards individual entrepreneurs and freelancers.

Frequently Asked Questions

Is Quo the same product as OpenPhone?

Yes. OpenPhone changed its name to Quo in September 2025, and the vendor describes Quo as the same business phone platform rather than a separate product. Existing OpenPhone customers should treat Quo as the renamed service, not as a migration to a different system.

Can Quo port an existing business phone number?

Yes. Quo says most number transfers from other providers complete within 3 to 10 business days, although the exact timing depends on the current carrier and the information supplied. Keep the old provider active until the port finishes, and start US carrier registration before or alongside the port if the number must send texts immediately after transfer.

Why does Quo require US carrier registration before business texting?

US carriers require A2P 10DLC registration for businesses sending texts to US numbers through Quo. The process verifies the business and messaging use case to improve delivery and reduce carrier filtering. Quo says most approvals take 24 to 48 hours, but unresolved verification issues can extend the process to 30 days or more.

Can Quo receive two-factor authentication and verification codes?

Not reliably. Quo supports standard SMS and MMS, but some banks, applications, short-code services, and verification providers reject virtual phone numbers or VoIP calls. Keep a carrier-based mobile number or another supported authentication method for critical account access.

Can multiple employees share one Quo phone number?

Yes. Starter allows up to 10 users to call and text from one shared number, while Business supports up to 100 users on a number; up to 10 people can receive an incoming call simultaneously. Each employee needs a paid Quo user seat, but sharing an existing number does not add a separate number-access fee.

Can Quo be used while traveling or by a team outside the United States and Canada?

Quo works over Wi-Fi or mobile data, so users can access their US or Canadian Quo number while traveling internationally. Calls to US and Canadian numbers are included subject to fair use, while international calls and messages are billed by destination. Quo does not provide local numbers outside the United States and Canada, and call forwarding is limited to US and Canadian destinations.

How reliable is Quo call quality on Wi-Fi and mobile data?

Quo is a VoIP service, so call quality depends on the stability of the internet connection rather than cellular voice minutes. Weak Wi-Fi, network congestion, jitter, latency, or packet loss can cause robotic audio, delays, or dropped words. The desktop app includes live call-quality metrics, and Quo recommends switching networks or closing bandwidth-heavy applications when problems occur.

Can Quo's Sona AI agent replace a human receptionist?

Sona can answer calls around the clock, use uploaded business knowledge, respond to common questions, capture lead details, take messages, send links by text, and transfer selected calls to a person. It is best suited to routine intake and after-hours coverage rather than every conversation that requires judgment or exception handling. Each Quo plan includes about 10 Sona calls per month, and calls follow the configured fallback route when credits run out and overages are disabled.

Can healthcare teams use Quo for HIPAA-compliant patient communication?

Quo is HIPAA-ready on Business and Scale, but the organization must sign a Business Associate Agreement before using it for protected health information. Compliance remains a shared responsibility, including access controls, internal policies, recordings, AI features, integrations, and the content sent through SMS or MMS. Starter does not include the documented BAA option.

How does Quo compare with Google Voice for a small business?

Google Voice is the lower-cost choice for a solo operator who needs a basic second number and already uses Google Workspace. Quo adds shared numbers, toll-free numbers, internal threads, CRM integrations, automated texting, Sona, and AI call summaries, which better suit teams managing customer conversations together. Google Voice business plans cost $10 to $30 per user monthly before the required Workspace subscription for team use, while Quo starts at $15 per user monthly when billed annually.

AI Visibility Report

How AI agents (ChatGPT, Perplexity, Claude, others) read this review page in the past 7 days. Updated weekly. View Quo AI Visibility Report.