Dialpad — Independent Compliance Audit

Dialpad leverages advanced AI technology to enhance customer service capabilities, providing instant and autonomous resolution for various customer inquiries without the need for transfers or holds.

The platform supports seamless workflows by integrating with popular applications like Salesforce, Microsoft Teams, and Google Workspace, ensuring that businesses can operate efficiently across multiple channels including voice, chat, SMS, and email.

With a focus on enterprise-grade security, Dialpad is HIPAA compliant and SOC 2 certified, offering immutable audit logs and protection for personally identifiable information (PII), thereby minimizing risks associated with data breaches.