24/7 AI-Powered Answering Service
Grade: D — Score: 45/100
Utilizing advanced artificial intelligence technology, Answering Service Care provides a seamless answering service that can handle a variety of customer inquiries efficiently. The AI system is designed to learn and adapt, ensuring that responses are accurate and relevant to customer needs.
The workflow is streamlined to integrate with existing business processes, allowing for smooth transitions between AI and human agents when necessary. This ensures that customers receive timely responses while maintaining a personal touch when required.
However, businesses must consider potential risks such as over-reliance on AI, which may lead to gaps in customer service quality if not monitored properly. Additionally, there may be concerns regarding data privacy and security, which are critical in maintaining customer trust.
AI Answering Service - Starter Plan: USD $40/month base + $0.85 per AI minute + $1.75 per live-agent minute; setup and annual maintenance fees additional
AI Answering Service - Small Business Plan: USD $80/month base + $0.80 per additional AI minute + $1.70 per live-agent minute; setup and annual maintenance fees additional
AI Answering Service - Pro Plan: USD $195/month, or $2,100/year paid upfront ($175/month equivalent); setup and annual maintenance fees additional
AI Answering Service - Enterprise Plan: USD $350/month, or $3,900/year paid upfront ($325/month equivalent); setup and annual maintenance fees additional
Custom AI Answering Service plans: Custom quote for higher volume or specific requirements
Consider switching to Ruby Receptionists: Offers similar services with a focus on live receptionists.
Yes, its AI Answering Service can be configured for after-hours or overflow coverage. Forwarding depends on your carrier and call-handling setup, so test business-hours, busy-line, and unanswered-call behavior before going live.
No, the documented setup allows you to forward an existing business number to ASC. Your carrier determines the available forwarding methods. Test the forwarding delay and fallback destinations, especially if you want your own staff to answer first.
Yes, ASC documents transfers when callers request a person or meet configured escalation rules. The receiving agent can receive a summary of the caller's details and reason for calling. AI plans advertise 24/7 human escalation, but live-agent minutes are billed separately from AI usage.
Yes, through a configured scheduling connection; otherwise the AI can collect an appointment request. Enterprise includes appointment setting and one integration. Confirm the calendar, booking rules, and any lower-tier charges before assuming direct booking is included.
Yes, ASC documents connections through Liberty integrations, APIs, and webhooks, with examples including Salesforce, HubSpot, and Pipedrive. Its advertised catalogue size does not establish that every connector is native or included. Confirm your destination fields, workflow, and connection costs.
You define approved answers, intake fields, routing, and escalation rules with ASC. Managers can review transcripts, summaries, and outcomes to refine the setup. Messages and available recordings can be retrieved through documented APIs, but this does not establish a complete export of every AI artifact. Confirm the retention rules for your records, because the privacy policy combines specific record limits with indefinite US retention of non-US personal information.
ASC's published general terms count time from a call's arrival in its systems through completion, including related post-call work. Partial minutes are rounded up to whole minutes. The base service is billed in advance and usage in arrears; AI plans separately meter live-agent escalation.
Confirm setup, annual maintenance, live escalation, and any optional services or connections in the proposal. A June 2026 documentation snapshot lists $100 setup for AI Answering, while the general pricing FAQ says $50 without separating service types. The terms require a nonrefundable annual maintenance fee for active accounts but do not give its amount. Published plan prices therefore do not establish the full core cost; the setup difference also needs scope and current applicability confirmation.
The published terms require written cancellation notice at least one full billing period in advance. Termination takes effect at the end of the billing period in which the notice requirement has been satisfied after ASC receives it. Prepaid and unused subscription fees are not refunded, and the annual maintenance fee is nonrefundable.
The principal documented billing difference is that ASC meters AI and live-agent minutes, while Smith.ai describes per-call charging. Both document intake, appointment booking, integrations, and human escalation, with additional human-service charges to check. Compare the call lengths and escalation mix you expect, then confirm package inclusions and required fees rather than assuming either model is cheaper.
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