Transforming customer interactions with AI.
Grade: C — Score: 60/100
Aivo leverages advanced artificial intelligence technology to create conversational agents that can handle customer inquiries efficiently. Their platform is designed to integrate seamlessly with various communication channels, ensuring that businesses can provide consistent support across all touchpoints.
The workflow of Aivo's solutions is centered around automating customer interactions, allowing businesses to reduce response times and improve customer satisfaction. By utilizing natural language processing and machine learning, Aivo's tools can learn from interactions and continuously improve their responses.
However, businesses must be aware of potential risks associated with AI implementations, such as data privacy concerns and the need for ongoing monitoring to ensure accuracy. It's crucial for organizations to establish clear guidelines and maintain oversight to mitigate these risks while leveraging the benefits of AI.
Custom (quote-based): Contact sales; pricing scales with monthly conversation volume
Consider switching to Zendesk: Zendesk offers a broader range of customer service tools and integrations.
Engageware acquired Aivo in August 2023, and Aivo is now marketed as Aivo from Engageware. The former aivo.co homepage redirects to Engageware, while the current Aivo Suite remains an active product line covering AI Agents, Engage, Live, Voice, Studio, and Help.
Traditional chatbots mainly answer questions or route customers elsewhere. Aivo AI Agents can use policy-aware workflows and connected business systems to authenticate customers, complete approved transactions, and resolve supported requests end to end. When automation cannot finish the task, the conversation can move to a human specialist with its context preserved.
Aivo Live is designed to receive conversations from automated channels with the customer history and prior context intact. Agents can work across web, mobile, WhatsApp, voice, and video from a unified workspace. Routing can also direct conversations by expertise and agent availability.
Aivo Suite supports customer journeys across website and mobile experiences, WhatsApp, SMS campaigns, live chat, voice, and video-assisted support. The exact channel depends on the Aivo module being deployed. Engage handles proactive WhatsApp and SMS campaigns, while Live and Voice cover assisted and telephone interactions.
Aivo uses Studio to connect workflows with CRMs, contact centers, banking cores, payment systems, fraud tools, and other internal services. Studio supports connections through REST and SOAP APIs, along with prebuilt and custom integrations. Engageware states that organizations can keep their existing systems rather than replacing the full technology stack.
Engageware states that Aivo supports multiple languages across its customer engagement channels. AI Agents can communicate in the languages used by customers, while shared knowledge and workflows help keep responses consistent across channels. The vendor does not publish one universal language count for every Aivo module.
Aivo administrators can use Studio workflows and policy guardrails to define which systems an AI Agent may access, which transactions it may complete, and when it must escalate to a human. The platform also records workflow activity and interaction history for auditability. Available controls will depend on the modules, integrations, and policies configured for the deployment.
Engageware states that customer data is not used to train external AI models. Its Help product also says customer information is not used to train the AI models that power customer answers. Organizations should still confirm the applicable contract, data-processing terms, retention settings, and selected AI configuration before deployment.
Aivo Studio is described as a low-code workflow and integration tool, so every deployment does not require a large development team. Basic flow design can be handled visually, but Engageware recommends programming knowledge for more complex workflows. JavaScript, web services, and REST or SOAP API experience may be needed for advanced integrations.
Engageware states that many customers can launch a first integrated workflow in approximately four to six weeks. The actual schedule depends on the selected Aivo modules, workflow complexity, approval requirements, source-content quality, and access to connected systems. Broader deployments with multiple channels or regulated transactions may require additional phases.
How AI agents (ChatGPT, Perplexity, Claude, others) read this review page in the past 7 days. Updated weekly. View Aivo AI Visibility Report.