AI Visibility Report: Canva
Public product evidence and observed AI-agent activity for Canva.
2 evidence issues found · 10 buyer questions checked · Checked 10 Aug 2026
Buyer question
How long can Canva retain User Content after account termination or deactivation?
Finding
Post-termination retention is not time-bounded publicly
Evidence
After account termination or deactivation, Canva may retain profile information and User Content for a commercially reasonable time and for valid purposes including legal, audit, backup, and archival obligations.
Canva says an account-deletion request completes after 14 days and that designs, folders, templates, uploads, teams, and apps created by the user are permanently deleted.
Why it matters
Canva documents a 14-day account-deletion workflow, but its Privacy Policy separately permits retention of profile information and User Content for a commercially reasonable time for valid purposes including legal, audit, backup, and archival obligations. A buyer cannot determine a fixed post-termination retention period from the sampled public evidence.
Suggested fix
Publish a product-scoped retention schedule that separates user-facing account deletion from legal, audit, backup, and archival retention and states the applicable time limits or deletion criteria.
Evidence observed 10 Aug 2026
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Supporting AI-agent activity
Reporting period: Aug 10 to Aug 16, 2026 (Mon to Sun, 7 days)
Daily activity
| Monday 10 August 2026 | 0 |
|---|---|
| Tuesday 11 August 2026 | 0 |
| Wednesday 12 August 2026 | 1 |
| Thursday 13 August 2026 | 1 |
| Friday 14 August 2026 | 2 |
| Saturday 15 August 2026 | 1 |
| Sunday 16 August 2026 | 0 |
Agent breakdown
| Agent | Operator | Mode | Requests | Share |
|---|---|---|---|---|
| Meta-ExternalAgent | Meta | Training/index | 3 | 60.0% |
| ChatGPT-User | OpenAI | Live retrieval | 2 | 40.0% |
Methodology and limitations
Evidence check: We evaluate a defined sample of current public first-party product documentation against buyer-critical questions. Evidence states describe what the public sources support at the time of the scan.
AI-agent activity: Live retrieval identifies recognized agent identities associated with on-demand retrieval. Training/index identifies crawler activity associated with indexing or model-related collection.
Important limitation: A recognized AI-agent request does not prove that the page was used in an answer, cited, recommended, or triggered by a unique human user.
Scope: This report evaluates public documentation. It is not a product-quality rating, compliance certification, security assessment, legal conclusion, or statement about private vendor systems.
Refresh: Evidence integrity is refreshed monthly when a current evidence record is available. AI-agent activity statistics refresh weekly.