BlockSentient Independent SaaS audits

AI Visibility Report: Amazon Connect Customer

Public product evidence and observed AI-agent activity for Amazon Connect Customer.

2 evidence issues found · 10 buyer questions checked · Checked 15 Aug 2026

Buyer question

Are Amazon Connect Customer channel rates and billing units documented consistently?

CONFLICT High buyer impact

Evidence

The main pricing table states that SMS and third-party messaging cost $0.014 per message sent or received.

Amazon Connect Customer Pricing

Connect Customer SMS and third-party messaging

View source
The example uses Connect Customer rates but appears under Customer-Basic and calculates SMS at $0.014 per minute instead of per message.

Amazon Connect Customer Pricing Appendix

Omnichannel pricing example below the Customer-Basic heading | US West (Oregon) example

View source

What we found

AWS pricing appendix mislabels a tier and changes the SMS billing unit

Why it matters

AWS's appendix can cause buyers to use the wrong tier label or billing unit in an Amazon Connect Customer cost model.

Suggested fix

Correct the heading and express the SMS example consistently as $0.014 per message.

Evidence observed 15 Aug 2026

Additional issue

PARTIAL Issue 2

AWS omits a Connect Customer AI service-improvement retention schedule

Additional issue included in the complete check. Full evidence is not shown in this free scan.

Complete check

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Supporting AI-agent activity

Reporting period: Aug 10 to Aug 16, 2026 (Mon to Sun, 7 days)

2 recognized AI-agent requests
2 distinct agents
0% live retrieval
100% training/index

Daily activity

Daily recognized AI-agent requests
Monday 10 August 20260
Tuesday 11 August 20260
Wednesday 12 August 20260
Thursday 13 August 20260
Friday 14 August 20260
Saturday 15 August 20261
Sunday 16 August 20261

Agent breakdown

Agent Operator Mode Requests Share
GPTBot OpenAI Training/index 1 50.0%
Meta-ExternalAgent Meta Training/index 1 50.0%

Methodology and limitations

Evidence check: We evaluate a defined sample of current public first-party product documentation against buyer-critical questions. Evidence states describe what the public sources support at the time of the scan.

AI-agent activity: Live retrieval identifies recognized agent identities associated with on-demand retrieval. Training/index identifies crawler activity associated with indexing or model-related collection.

Important limitation: A recognized AI-agent request does not prove that the page was used in an answer, cited, recommended, or triggered by a unique human user.

Scope: This report evaluates public documentation. It is not a product-quality rating, compliance certification, security assessment, legal conclusion, or statement about private vendor systems.

Refresh: Evidence integrity is refreshed monthly when a current evidence record is available. AI-agent activity statistics refresh weekly.